Case Study, Change Management and Examples - Human Resources Today


change management case study pdf

Jun 12,  · Because times change and organizations evolve, virtually all companies that wish to keep their doors open for a long time need to successfully undergo organizational change sooner or later. Generally speaking, change management refers to switching up . change, how it works, different factors which moves organization to change, steps for change, resistance for change, change forces, change management approaches and last an example of General Motor (GM) has given that how change was taken place in the organization and what was the . UNDERSTANDING CHANGE AND CHANGE MANAGEMENT PROCESSES: A CASE STUDY by Carlo D’Ortenzio Thesis submitted in fulfillment of requirements for the degree of Doctor of Philosophy at the University of Canberra Canberra, AUSTRALIA 9 August Cited by: 6.

Change management - HBR

These tools range from PDF worksheets to video courses and supplemental training materials. By completing the form on this page, previous or existing clients can request permanent access to the LRI Client Change management case study pdf Area.

Already have an account? Login here. Begin typing your search above and press return to search. Press Esc to cancel. The client, which wishes to remain anonymous, provides a multitude of services to the state of California. As a result of our work, the agency achieved significant improvements in service levels, financial performance, and retention of key employees.

When we began the engagement the agency had just completed an organizational assessment. It revealed a deep mistrust of management, change management case study pdf, poor morale, and a lack of organizational focus. The head of the agency told us she wanted three things: 1 To make the managers more effective in how they motivated and developed people; 2 To improve morale and reduce the exodus of key employees, and 3 To improve the performance of the agency in delivering its change management case study pdf. All five change management case study pdf were in place as we got going.

Though she occupied a position that was political and thus subject to election cycles, the head of the agency was very thoughtful and committed to the long-term nature of the work we were doing.

Our first focus was on developing a strategic plan. Using our Six Rings Strategic Planning Modelwe guided the director of the agency plus her six-person leadership team through the process of defining the strategic focus. The agency director said her vision was to make the agency more efficient and business-like in its processes while improving morale and reducing the turnover of key employees. Over a three-month span, we drafted the strategic plan, engaged stakeholders, gathered feedback, and then finalized the plan.

Once the road map was in place, we focused on the managers. Our strategy was to combine individual coaching with highly interactive workshops. Fifteen managers got leadership coachingincluding a assessment, development planning, and three months of individual coaching. Simultaneously, they took part in a series of leadership workshops that emphasized individual skill-building, practice, and feedback.

People learned the importance of regular one-on-one communication, clear expectations, informal performance reviews, and ongoing development planning. The agency director, who took part in each of these workshops, challenged them to apply the model nonetheless. She asked them to work with their teams and see whether they could successfully move them up the ladder of team performance. A month later, they returned for the second half of the workshop.

Most of them did report gains in team performance. A few people said the short-lived nature of the teams would always be a barrier. The agency director, who was a baseball fan, challenged them again, change management case study pdf. She asked what they would do if they managed a Triple-A minor league baseball team, with players constantly shuffling between the big leagues and the minor leagues.

What would it take? In the next year, the focus of our work shifted to core process improvement. The strategic plan named two critical business processes that needed an overhaul. The first was the project tracking system. The basic systems were in place. LRI began working with an internal team to blueprint the new tracking process.

The specific responsibilities of each person at each step were established; inputs and outputs were defined; agreements were hashed out. A key realization was that senior managers needed to provide more input in order for the system to work effectively. After six months of work and training, the process was rolled out to much fanfare. And it worked! Of the 60 projects moving through the pipeline at any one time, the agency finally had the ability to look at each project discretely and learn whether it was on schedule and on budget.

The second process area was performance appraisals. The agency had an old way of thinking about performance appraisals — as documents rather than as learning opportunities. Working with an internal planning team, change management case study pdf, we mapped the entire human development life cycle at the agency, starting with employee orientation on Day 1. We vastly simplified the performance appraisals. We created a mentoring program. We tied it all together into a chart, showing the different moments of learning and development that an employee should experience while working at the agency.

To build support for this change, we engaged all the managers and employees in the process. We explained what we were planning and why. We solicited their input. We made changes based on what we heard. When it was complete, the performance development system was rolled out with a series of training classes, facilitated by LRI.

Thank you for all you did. This engagement highlights the fact that change can occur — and will occur — at any organization, assuming the right ingredients are in place. It is highly rewarding work. Thank you for reading our change management case study.

You can read case studies here. Phone Fax info leadingresources. No part of this web site or any data or content within may be reproduced for any reason without the written permission of Leading Resources Inc. Site Design by Marketing by Design. Home about. Case Studies, change management case study pdf. In fact, after two years with LRI, the client was named one of the best places to work.

To achieve real, meaningful change, we needed to work at those three levels strategy, people, and processes in a coordinated way. Our model of change also says there are five key factors of success: A vision for the future combined with a clear, compelling rationale for making the change; Champions at the top who are willing to commit time and energy to the process; Resources to hire people to guide the process and provide expertise; Engagement of staff and outside stakeholders to build support; and Good communication throughout to keep people informed, manage expectations, and clarify roles and responsibilities.

What is the vision? How can you measure it? What is essential for your success? Change management case study pdf Appraisals The second process area was performance appraisals. For the first time, managers said change management case study pdf were no longer dreading doing performance appraisals.

More importantly, employees started saying that they truly felt valued. To get in touch with an LRI consultant, please contact us online or call Follow Us:.


Change Management Case Studies | and Change


change management case study pdf


change, steps for change, resistance for change, change forces, change management approaches and last an example of General Motor (GM) has given that how change was taken place in the organization and what was the strategies for change management. Recommendations and conclusion forms the last part of the paper. change, how it works, different factors which moves organization to change, steps for change, resistance for change, change forces, change management approaches and last an example of General Motor (GM) has given that how change was taken place in the organization and what was the . Organizing (in) the Present: A Case Study of Organizational Change, Management and Opportunity Forming - based on the Strong Process View & Design Theory D I S S E R T A T I O N of the University of St. Gallen, School of Management, Economics, Law, Social Sciences and International Affairs to .